So what?! (쏘왓) Refund Policy
1. Scope
This policy applies to coins (1 coin = 1 match), the digital content sold in So what?!, and to add-on features paid for with coins (such as creating a photo character). Pack contents and prices are listed on the Coins & Pricing page.
2. Withdrawal (cancelling a payment)
- If it is within 7 days of paying for a coin pack and you have not used a single coin from that pack, you get a full refund (Article 17 of the Korean Act on the Consumer Protection in Electronic Commerce, etc.).
- If you have already used some coins from the pack, the unused coins are refunded at a unit price equal to the amount paid divided by the number of coins. Coins received free or at a discount, such as first-purchase-only packs and bonus coins, are excluded from the refund amount.
- Withdrawal is not available once 7 days have passed since payment or after all coins have been used. However, the cases in Section 3 below are refunded regardless of the time limit.
3. Refunds for service outages and errors
- If there is a server outage, a payment error or a duplicate payment, we refund the amount in full as soon as it is confirmed.
- If a match is cancelled before it starts, your coins are returned automatically. If a match is cut off by a server error, the coins for that match are returned.
- Coins for matches you forfeit yourself, or for matches that ended normally, are not returned.
4. Delivery
Coins are digital content, so there is no shipping. They are credited to your account immediately when payment is complete; if crediting is delayed, it is handled under Section 3.
5. How to request a refund and processing time
- Request: let us know your nickname, payment date and payment amount through the contact page or by email.
- Processing: within 3 business days of receiving your request, we refund you through the method you paid with (card cancellation, bank refund, etc.). Depending on the card company, it may take another 3–7 days to show up.
- Once the refund is complete, the corresponding coins are taken back from your account. We charge no refund fee.
6. When refunds are restricted
- Coins on accounts restricted for prohibited conduct under the Terms of Service (uploading other people's photos without permission, defamatory setups about real people, abnormal requests, etc.).
- Coins given free through streamer codes or events, and bonus coins.
- Add-on features where creation starts as soon as coins are spent, such as creating a photo character, are not refunded once creation has started. If creation fails, the coins are returned automatically.
7. Account deletion and coins
If you delete your account, your remaining coins expire. If you are still within the withdrawal period in Section 2, please request a refund before deleting.
8. Contact
Refund inquiries: Contact page or email support@sowhatgame.com. Operated by FortyWeeks (포티윅스) · Business Registration No. 211-27-16147 · 3F-2, 39 Banpo-daero 39-gil, Seocho-gu, Seoul, Republic of Korea.